Frequently Asked Questions

How many passengers does your Mercedes-Benz Sprinter Van seat?

Our Mercedes-Benz Sprinter Van comfortably seats up to 10 passengers. We can seat an 11th passenger up front with the driver if necessary.

May we bring food and beverages into the van?

Absolutely! Our Mercedes-Benz Sprinter Van is equipped with cup-holders by each seat and an enclosed ice bucket and refrigerator to keep your drinks and picnic chilled. Additionally, we have storage in the back of the van to store an ice chest, if needed. Alcoholic beverages are permitted inside the van, so long as the barrier between the driver and passengers is in place. Bringing snacks along is a great idea between stops since some venues do not offer food service. We provide bottled water, ice, plastic cups, and a wine bottle opener for our guests’ convenience.

What should we expect on a tour?

We will work with you to plan an itinerary based on how long you want to be out, the number of people in your party, and what you would like to see and do. If you aren’t sure where you want to go, we are happy to make recommendations for area attractions and routes. On a half-day wine tour, we recommend 2-3 vineyards to allow time to wander the grounds, take in the scenery, taste wines at a leisurely pace, and enjoy the wine-tasting experience. On a full-day wine tour, we recommend 3-5 vineyards. If you are planning to eat at a vineyard along the way, plan to allow for approximately an hour to dine.

Where do you pick up your guests?

Your wine tour includes door-to-door pick-up/drop-off of your party for one location. We are happy to include additional pick-up/drop-off locations upon request. An additional fee of $20 per location will be added to your tour price.

Are tasting fees included in the price of a wine tours?

Tasting fees are not included in the price of the tour, but may be paid for in advance, upon request. Tasting fees vary from vineyard to vineyard, so depending on your itinerary, tasting fees will be determined prior to your tour departure and added to your tour price, plus a credit card processing fee of 3.5% + $0.15.

Are gratuities for the driver included in the price of a wine tour?

Gratuities for the driver are not included in the price of the tour, because we like to leave the option up to each guest. Generally, it is customary to tip an average of 18%. When you book your tour, you will be given the option to include a gratuity on your credit card, or to take care of it separately at the end of your tour. There is no right or wrong way – Some guests want to have all charges handled before departure, and others want to ensure that the driver receives a cash tip. It is completely up to each guest.

Do you require a deposit?

All reservations must be secured with a credit card. Your credit card will not be charged prior to the date of your reservation.

Can I cancel my reservation?

If you cancel your reservation at least 10 days prior to your tour, you will receive a full refund minus a $25 cancellation fee. Reservations within 10 days of your tour are not refundable but may be rescheduled for a later date.

When do I pay for my tour?

Your credit card will be charged prior to the start of your tour. Additional time or pick-ups/drop-offs will be charged upon completion of your tour.

What is proper etiquette at a winery?

The Southern Oregon wine scene is pretty laid back.  While some dress up to go out on the town, it is perfectly acceptable at most local wineries to show up in casual wear and flip-flops. 

Here are some additional suggestions:

If you are new to wine tasting, don’t be afraid to let the wine steward know. In general, wine stewards love to talk about their wines and they get excited when they get an opportunity to teach you some of the fundamentals about their wines.

If you don’t like the wine you are tasting, you don’t have to finish it. Everyone’s palette is different, so it is perfectly acceptable to let the wine steward know.  They will generally offer a different wine for your tasting flight.  Much of the fun of wine tasting is to find the textures and tones within the wines appeal to you.

If you come in with a large party, be respectful of the staff. Some wineries have small tasting rooms and limited staff, so a large group may cause them to regroup to best serve you.  Large groups should call the tasting rooms 72 hours in advance of their visit so that they can ensure proper staffing.

Our local wineries are amazing gathering places, but they are not for heavy partying. Many of the wineries are family-friendly and neither the staff nor other guests appreciate groups that give off party vibes.  It is not uncommon for unruly groups to be asked to leave and in some cases asked to not return.

After enjoying a tasting flight, don’t forget to show your appreciation to the staff. They have worked hard to share with you their knowledge about the wines they serve and provide you with a great tasting experience.  It is appropriate to leave a gratuity for the staff at the end of your visit.

Show your love for the wine by taking some home. Support Southern Oregon’s wineries by purchasing your favorites before you leave.  Some wineries offer discounts on wines that you purchase on the day of your visit or will discount or wave tasting fees if you make a purchase.